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How timexone Handles Your Personal Data

This privacy policy explains exactly what data timexone collects when you open an account, make a deposit via DANA, OVO or GoPay, or contact support — and how we keep that data secure.

Data collected only for account operationDANA, OVO, GoPay payment data handled securelyNo data sold to third partiesYou can request your data any timeSSL-protected account sessions
timexone How timexone Handles Your Personal Data
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security is built into every layer of your account — from the moment you register through every deposit and withdrawal you make. We use SSL encryption across all sessions, which means data sent between your phone and our servers is protected in transit. Cookie usage is limited to what keeps your session active and helps us understand how the platform performs; we do not use cookies to profile you for third-party advertising. Our data retention schedule is tied to your account status and applicable regulation — we do not keep data longer than necessary.

SSL Session Encryption

Every account session — login, deposit via GoPay, withdrawal request — runs over SSL. Your credentials and payment details are encrypted end to end during transmission.

Cookie Policy

We use functional cookies to keep you logged in and analytical cookies to see which pages load slowly on mobile. No advertising or third-party tracking cookies are placed without your consent.

Data Retention Schedule

Active account data is kept while your account is open. After closure, we retain only what regulation requires for that period, then delete or anonymise the rest.

Your Access Rights

You can request a full copy of your personal data, ask us to correct inaccuracies, or query how your DANA or OVO payment records are stored — contact support to start that process.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about this policy, want to request a copy of your data, or need to update the personal details tied to your account wallet, our support team handles these requests directly. Whether you're in Denpasar or anywhere else across Indonesia, you can reach us through the channels below. We aim to respond to all data-related queries within a reasonable period.

Live Chat Start a live chat session from your account dashboard. Our team picks up privacy and data requests here and will direct your query to the right handler.
Email Support Send your data request or privacy concern to our support email. Include your registered account name so we can locate your record quickly.
Account Help Centre Log in and visit the Help section for self-service options — including viewing your stored payment methods like OVO or GoPay and updating contact details.

Common Questions About This Privacy Policy

These are the questions we hear most often about how timexone handles personal data. If your question isn't covered here, live chat or email support can help you get a direct answer.

We collect your name, phone number, email and the payment method you register — DANA, OVO or GoPay. We also log device and session data to keep your account secure.

We store only the reference data needed to process your transactions. Full wallet credentials stay with the payment processor; we do not hold your DANA or OVO login details.

We share data only with payment processors handling your transactions and with service providers who help us operate the platform. We do not sell your data to advertisers or data brokers.

Open a live chat or send us an email with your registered account name. We will verify your identity and send your data summary within the timeframe required by applicable regulation.

Yes. Contact support with a deletion request. We will remove what we can immediately and retain only what applicable regulation requires us to keep for the mandatory period.

Functional cookies keep your session active so you stay logged in. Analytical cookies help us spot slow-loading pages on mobile. No third-party advertising cookies are used without your consent.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.