Reference

What You Agree To When You Use timexone

These terms set out the rules between you and timexone — what we expect from your account, what you can expect from us, and how we handle situations like wallet disputes or access changes.

Applies to all account holdersCovers DANA, OVO, GoPay transactionsSubject to local law and eligible regionsUpdated when terms changeContact support for any clause questions
timexone What You Agree To When You Use timexone
TERMS CONTACT PATHS

Reach Us About Any Term or Clause

If a clause is unclear, or you think something in your account does not match what these terms describe, reach out directly. Our support team handles terms-related queries the same way they handle deposit or withdrawal questions — with a clear response tied to your specific account situation.

Live Chat Open the chat icon in your account dashboard to raise a terms question. Our team will point you to the relevant clause and explain how it applies to your account.
Email Support Send a detailed message to our support address for written confirmation of how a specific term applies to your account, wallet, or transaction history.
Account Help Centre The Help Centre inside your account lists common terms queries — covering wallet use, account suspension rules, and how to request a terms update review.
HOW WE HANDLE THIS

Account Security, Data and Your Rights

These terms are backed by specific practices on how we manage your account data, keep your wallet transactions secure, and give you clear paths to request changes or corrections. We do not share your account data with third parties outside the scope described in these terms.

Data Retention

We keep your account records, including DANA, OVO, and GoPay transaction logs, for as long as required under applicable law or until you formally request closure.

Account Security

Your login is protected by OTP verification on each new device session. If you suspect unauthorised access, contact support immediately and we will lock the account.

Cookie and Session Use

We use session cookies to keep your account active across your mobile browser and desktop without requiring a fresh login each time you return to the lobby.

Right to Request Changes

You can request a correction to your account details or ask us to clarify how your data is used. Submit the request through live chat or email and we will respond in writing.

Common Questions About Our Terms

These are the questions we hear most often about how these terms work in practice — covering your account rights, wallet rules, and what happens when something needs to change.

Yes. Every transaction processed through DANA, OVO, or GoPay on your account is covered by these terms, including how disputes are handled and how refunds are assessed.

We notify you via your registered account before any material change takes effect. Continued use of your account after that notice period means you accept the updated terms.

Access depends on local law and is available only where permitted. If your region restricts this type of account activity, these terms do not override that restriction.

Contact us via live chat or email with your account details and the correction you need. We will verify your identity and update the record, then confirm in writing.

We may suspend an account if activity breaches these terms — for example, duplicate accounts or misuse of wallet transfers. You will be notified and given a path to appeal.

Yes. Whether you access timexone through a mobile browser or desktop, the same terms apply. Device type does not change your rights or obligations under this agreement.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.