Verifying Your timexone Account Identity
Account verification is how we protect your balance. Without it, anyone who accessed your login could request a withdrawal — verification ties the payout to the person who opened the account. You will need to submit a valid national ID and a photo that matches it. Our team reviews the documents and updates your account status once they clear. Linking your DANA,
OVO, or GoPay wallet to the same name on your ID speeds up this process because the wallet registration already carries your identity data. Think of it as a one-time setup that unlocks your full withdrawal access going forward.
- Open the verification section — Go to account settings and select identity verification to start the process.
- Upload your national ID — Submit a clear photo of your KTP or equivalent valid national identity document.
- Submit a matching selfie — Take a selfie holding your ID so our team can confirm the document belongs to you.
- Wait for account status update — We review your documents and update your account — you will see the verified status once it clears.